Privacy Policy

Last Updated:

October 24, 2020

This is Proximal, LLC’s (“Proximal,” “we,” “our” or “us”) Privacy Policy. This Privacy Policy applies to  www.proximal.com. Please read this Privacy Policy, which, among other things, describes how we collect, use, protect and disclose your information. It also describes your choices regarding the use, access and correction of your personal information.

1. Will This Privacy Policy Change?

Yes, as allowed or required by applicable laws, we may modify our Privacy Policy at any time. We encourage you to check this Privacy Policy often to review any changes. We will provide you with notice of any significant or material changes to our Privacy Policy when you sign in to our website or user experience. A material change is any change that affects how your data is used or shared in any way that is not already described within this policy.

We may send you notice of any changes to this Privacy Policy to the email address we have on file for you.

If we make any change to this Privacy Policy, we will always update the “Last Updated” information at the top of this Privacy Policy.

2. Why Do We Collect Information About You?

We collect your Personal Information to determine your eligibility for our Services (as defined below), to provide you with our Services and to tailor our Services for you. Information may include Personal Information like your name and address.

The use of information collected through our service shall be limited to the purpose of providing the Services.

3. Where Do We Get Information About You?

We collect information about you from multiple sources.

Directly from You

  • When you complete one of our online forms.
  • When you use any of our online Services.
  • When you participate in any of our other services.

From Third Parties and Databases

For operations and payment purposes, we may receive healthcare-related information from third parties including your Employer, your Medical Insurance, your insurance Company, your Physician or other entities.

Examples of the types of Personal Information that may be obtained includes:

  • Your address, phone number, email or other contact information
  • The dates you are Enrolled in Insurance
  • Medical bills, explanations of benefit (EOB), attending physician statements or other information needed to complete Claim Forms

We may also receive information about you from publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us analyze our records to better evaluate the effectiveness of our services.

Examples of the types of Personal Information that may be obtained from public sources or purchased from third parties and combined with information we already have about you:

  • Address information about you from third-party sources, such as the U.S. Postal Service, to verify your address before we send you mail
  • The U.S. Federal Do Not Call registry, to verify do not call preferences recorded there
  • Census and other aggregate data sources containing statistical information about people who share some of your traits or demographic markers

4. What Information Do We Collect About You?

We collect, create and use Personal Information and Protected Health Information about you, as well as Non-Personal Information.

Personal Information

Personal Information includes both information that can specifically identify you and information about you that may be combined with identifying information. For example, Personal Information includes:

  • Your name
  • Your address
  • Your phone number
  • Your health information
  • Your date of birth
  • Your email address
  • Insurance claims information

Proximal never asks for your credit card number. If anyone calls claiming to be Proximal asking for your credit card number, please contact us using the information at the bottom of this notice.

Protected Health Information

Protected Health Information is a special category of Personal Information defined and protected by Health Insurance Portability and Accountability Act of 1996 (HIPAA), a federal law within the United States. Protected Health Information includes individually identifiable information, like your name, combined with medical or health insurance-related information that is collected or maintained on behalf of your Medical Insurance administrator or your Physician.

Non-Personal Information

Non-Personal Information is information we create or collect about your visit to our website that is not specific to you or does not identify you. For example, Non-Personal Information includes:

  • Number of visitors to the website
  • The websites from which visitors came to our website
  • The pages visited while on our website
  • The length of visits to our website
  • The names of internet providers
  • Internet Protocol (IP) addresses
  • Browser information
  • Device ID
  • Connection speed
  • Search terms used to find our website

5. How Do We Use Cookies and Other Tracking Devices?

As is true of most websites, we gather certain information automatically and store it. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

Proximal track users’ movement around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

6. Can You Use Do-Not-Track?

Our website and web portal are not configured to respond to do-not-track settings in your browser.

7. What Information Do We Keep?

We retain your information as needed to provide our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

8. Where Do We Keep Your Information?

All your data, including Personal Information We collect about you, is stored at Google Cloud Platform data centers located in the United States of America (USA).

9. Do We Share Information We Have About You?

Yes. We share information we have about you in order to provide you with our Services. We share your Personal Information with third parties that help us provide our service. We only share your Personal Information in the ways that are described in this Privacy Policy. We will only share your Personal Information with entities that have a legal right to access it and that are obligated to protect it in similar ways that we are obligated to protect it. We may further limit the way we share your Personal Information based on the direction of you and any privacy policy that they may ask us to adhere to. Transfers to subsequent third parties are covered by their service agreements.

Your Access to Your Personal Information

You may access your own Personal Information and information about your participation in our Services through our secure, password-protected web portal. You may also request a copy of the Personal Information we have on file for you by contacting us using the information at the bottom of this notice.

Sharing Information With Medical Insurance and Physicians

We may share your Personal Information with your Medical Insurance administrator, your Physician, and any clinics or organized healthcare organizations with whom they are associated.

Sharing Information With Our Business Partners

We enter into agreements with our business partners to assist us in providing you with our Services. These business partners are authorized to use your Personal Information only as necessary to provide these Services. We require these business partners to protect your Personal Information and to comply with applicable laws or regulations.

Sharing Information for Marketing Purposes

We do not sell and will not give your Personal Information to any other entity for any marketing purpose. We may use your Personal Information to communicate with you about our Services that are available to you as a benefit under your health plan.

Sharing Information to Meet Legal Requirements

We will share Personal Information with a third party to meet legal requirements including (i) in compliance with law, regulation or other legal processes (ii) to protect the rights, property or safety of us or others, (iii) in emergency situations, and (iv) in the event that we or substantially all of our assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, in which case Personal Information may be one of the transferred assets.

10. Do You Have Choices Related to Your Personal Information?

You have the ability to “opt out” of communications from us or our partners if you wish, but this will limit our ability to support you when or if you have questions. It will also limit our ability to provide you with important updates from us about changes or deadlines in your programs.

If you would prefer not to receive any communications from Proximal, please call us using our contact form on our site.

11. Can You Correct Errors With Your Personal Information?

Proximal acknowledges that you have the right to access your Personal Information. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will also provide you with a copy of the Personal Information we have on file for you. To request this information, please contact us using the contact information at the bottom of this notice.

You may review your Personal Information on our web portal or review the copy of information you receive from us. If you notice any errors, you may contact us using the contact information provided at the bottom of this notice, and request that we correct your Personal Information. If we determine that the information is inaccurate and we are the source of the error, we will try to correct the information. We will respond to your request within a reasonable time frame.

Because we collect information about you from a variety of sources, we may ask you to contact the source of the information to correct the information.

12. Links to Other Websites

We may include links to other websites on our website. We do not endorse and are not responsible for the information practices or privacy policies of these websites operated by others that may be linked to or from our website. If you decide to access a third party’s website that may be linked to or from our website, you should consult that website’s Privacy Policy and Terms of Service documents.

13. Data Security.

We deliver our Services over the internet, and no transaction over the internet can be totally secure. We do, however, implement industry-standard security measures including physical, administrative and technical safeguards. We protect your Personal Information transmitted over the internet using Secure Socket Layer (SSL) technology. We also restrict access to your Personal Information to our authorized employees, our agents and certain of our authorized partners responsible for providing our Services.

14. Children’s Privacy.

The website is not intended for use by children under the age of 18. We will not knowingly collect any Personal Information from persons under the age of 18. If you are the legal guardian of a child under the age of 18 and think that we have inappropriately collected Personal Information from this child, please contact us by using the contact form on our site.

15. Contact Us

If you have any questions, comments or complaints related to this Privacy Policy, please contact us so we can help. You can reach by using the contact form on our site.